Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we cannot. We are an independent information site. We are not a bookmaker, so we cannot access betting accounts, reverse a decision or chase a withdrawal on your behalf.

What we can help with

Write to us if your message falls into one of these groups:

• Corrections: you have spotted a bonus term, payment method or rule that looks out of date or wrong. Tell us which page and which line, and, if you can, where you saw the newer information.
• Questions about our guides: something about wagering requirements, minimum qualifying odds, fractional odds, withdrawal checks or the way we compare sites is unclear.
• Topic suggestions: a sport, bet type or payment question you would like covered.
• Editorial or partnership enquiries: please say who you represent and what you propose. Commercial relationships do not decide how sites are ranked, and we will not agree to changes in position in return for payment.
• Feedback on a bookmaker: your experience can prompt us to re-check a listing. We treat it as a lead to verify, not as proof, and we cannot publish unverified claims.

How to reach us

Use the contact form or the editorial email address shown in the site footer or on this page when it is displayed. We do not publish a phone line or a live chat service, and we will never ask for your password, card details or betting account login. Please do not send them.

1. State the subject in the first line, such as "correction", "question" or "partnership".
2. Name the page or the bookmaker you are asking about.
3. Give dates if your message concerns something time-sensitive. Bonus terms change often, and our facts on this site were last checked on 1 October 2026.
4. Keep personal information to a minimum. A first name and a reply address are enough.

A member of the team reads each message. We aim to reply as soon as we reasonably can, but we cannot promise a fixed turnaround.

Problem with a bookmaker? Start with the operator

If your issue is a delayed withdrawal, a voided bet, a closed account or a bonus dispute, we cannot resolve it for you. The quickest route is usually the operator itself:

1. Contact the bookmaker's customer support and keep a copy of every message, including screenshots and transaction references.
2. Ask for the exact term the decision relies on, for example a wagering requirement, a maximum bet rule or a verification step.
3. If the answer is unsatisfactory, use the operator's formal complaints procedure, which should be set out in its terms.
4. Check which licence the operator holds and what dispute route it names. Sites that hold only an overseas licence are generally outside the UK Gambling Commission's remit, so UK-regulated dispute schemes may not be available to you.

Many delays come from identity verification or source-of-funds checks, so having your documents ready can help. If you are comparing operators before signing up, our guide to trusted non GamStop casinos in the UK covers licensing and what it means for your protections.

If gambling is causing you harm

If betting is affecting your money, your relationships or your wellbeing, please speak to a support service before anything else. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, with a webchat available. GAMSTOP offers free self-exclusion across UK-licensed operators. Sites not on GAMSTOP will not apply it, so if you have excluded yourself, think carefully before registering elsewhere. Gambling blocking software, and deposit and loss limits where available, are also options.

Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.

What we do not do

• We do not give personal betting advice or guarantee any outcome, withdrawal or win.
• We do not claim any site is completely safe.
• We do not run accounts, take deposits or handle payments.
• We may earn commission if you use some links on this site. That does not buy a higher ranking, and it does not change how we treat corrections.

Thank you for taking the time to write. Reader messages are one of the main ways we find out-of-date details.